The World's Premiere Rotation Software
Troubleshooting
- Pivot 9.04 CD Error Messages After Installation
- After upgrading to Windows Vista and the Pivot software no longer works.
- After installing the current version of Pivot software the screen will not rotate.
- After upgrading to Vista with the current version of Pivot and the latest graphic drivers installed, the screen will not rotate using the Pivot software.
- "Your configuration has changed please reinstall Pivot" error shows each time the system boots up, indicating that Pivot needs to be reinstalled. Reinstalling does not resolve the issue.
- The primary monitor rotates correctly but additional monitors will not rotate.
- How to customize Pivot.
- How to assign Hot Keys for Pivot rotation.
- How to request replacement Pivot software.
- Using the Pivot command line feature to rotate monitors from scripts or batch files.
- Problems during the installation or uninstallation of Pivot software.
Pivot 9.04 CD Error Messages After Installation
Pivot 9.04 CD, as packaged with some systems, may encounter a series of errors following rebooting of the system:
This error may occur following restart if the language selected during the installation process does not match the installed language of the Windows operating system.
To correct this error, please use one of the following methods:
Method 1
- After rebooting, clear the error messages by clicking the OK button. NOTE: There could be many of these messages.
- When Pivot loads, left click the Pivot icon
and choose Check for Update. - Follow the on-line instructions for updating your version of Pivot. The update is provided free to users of version 9.04 CD within 12 months of activation.
- Download and install the current version of Pivot and restart when prompted.
- After restart, you will be prompted to enter the licensing information shown on the website and sent to the email address you provided.
Method 2
- Using the Windows Control Panel, uninstall Pivot 9.04.
- Reboot and reinstall Pivot 9.04 taking care to select the language that matches the current language of the computer's Operating System. NOTE: This is typically the language that is selected by default. Users of Windows Chinese Traditional will have to switch from English to Chinese Traditional.
If problems continue, or for further information, please contact Portrait Displays Technical Support by clicking here.
TopAfter upgrading to Windows Vista and the Pivot software no longer works.
If you have the Pivot software installed simply left click on the Pivot icon in the Task Tray and select the Check for Update option.
This will bring you to a page where you can determine the current version of the Pivot software.
If you do not have the Pivot installed but you do have your License ID and Password simply go to our Free 30-day Trial page to download the Pivot trial version. Then use your license ID and Password to register the Pivot software.
If the Pivot will not accept your License ID and Password please contact Support with the exact error code or message.
TopAfter installing the current version of Pivot software the screen will not rotate.
Make sure that you have the most current drivers for your graphic card or graphic chipset installed. Then reinstall the current version of the Pivot software.
Windows Vista:
If you are unsure of your graphic card or graphic chipset simply right click in your desktop and select Personalize and then the Display Settings link. This will take you to the Display Settings page. Under the monitors you will see the graphic chipset listed as illustrated below:
Once you have identified the graphic card or graphic chipset visit the manufacturer's website to download and install the latest Windows Vista drivers.
Windows XP/2000:
Simply right click in your desktop and select Properties and then the Settings tab.
This will take you to the Display Properties Settings page. Under the monitors you will see the graphic chipset listed as illustrated below:
Finally reinstall the latest version of the Pivot software.
Before installing the latest Windows display drivers you will need to know which version of Windows you are running. To find this information follow these instructions.
Windows Vista:
Click on the Start button and then the Computer icon. At the top of the Window you will see some menus. Click on the System properties icon.
The Windows Version will include the edition and System type as illustrated below:
Windows XP:
Click Start, and then click Control Panel and open the System icon. Click the General tab. The version will show as illustrated below.
After upgrading to Vista with the current version of Pivot and the latest graphic drivers installed, the screen will not rotate using the Pivot software.
Windows requires that your display drivers support hardware rotation in order for Pivot to function when running Vista. Please contact us by sending us a Technical Support request by left clicking on the Pivot system tray icon and selecting the Technical Support menu option if you have any questions.
"Your configuration has changed please reinstall Pivot" error shows each time the system boots up, indicating that Pivot needs to be reinstalled. Reinstalling does not resolve the issue.
The most common cause of this issue is that there is no display driver installed for your display adapter or the driver is out of date. By default, when Windows is installed, it will install a limited graphics driver that will allow you to see the screen so that you may install the driver that came with your graphics adapter. You should download and install an updated driver from your graphics adapter manufacturer's web site.
Determine your display adapter.
Once new display drivers have been installed, Pivot will prompt you to reinstall. Once reinstalled, you should be able to rotate your screen by right clicking on the desktop and choosing the angle of rotation you wish to use.
Another possible cause is remote control software such as PC Anywhere and/or Remotely Possible has been installed on the system. If you have such software installed, it must be uninstalled completely from the system prior to installing Pivot. Once the remote control software has been removed, you can install Pivot. Once Pivot has been reinstalled and is working, then you can reinstall the remote control software. NOTE: This problem does not occur with the Microsoft Windows Remote Desktop or RealVNC.
The problem could also be that the display adapters Hardware Acceleration is turned off. Right click on the desktop and choose properties from the resulting menu to bring up your Display Properties. Click on the Settings tab, then on the Advanced button and then on the Troubleshooting tab. Make sure your hardware acceleration is set to full.
You may also see this problem if you are running Windows 2003/2007 server. At this time we do not officially support Windows 2003/2007 server.
You may also be able to resolve this issue by updating to the current version of Pivot.
TopThe primary monitor rotates correctly but additional monitors will not rotate.
NOTE: This function is supported in Windows 2000 or greater.
You can pivot the secondary monitor in several ways. The key to both methods is where the mouse cursor is at the time you invoke the command.
Right Click method:
To use the right click method, simply right click on the desktop of the monitor you wish to rotate and choose the angle of rotation from the resulting menu.
Hot Key method:
By default, Pivot uses the following Hot Keys:
- Ctrl+Shift+R = rotate screen clockwise by 90 degrees.
- Ctrl+Shift+0 = rotate to landscape.
- Ctrl+Shift+9 = rotate to 90 degrees.
- Ctrl+Shift+8 = rotate to 180 degrees.
- Ctrl+Shift+7 = rotate to 270 degrees.
These can be reassigned to anything you want them to be by doing the following:
Right Click on the desktop where there are no icons and choose Properties from the resulting menu to bring up the Display Properties.Click on the Settings Tab, then on the Advanced button, on the Pivot Software tab, and finally on the Hot Key sub tab.
NOTE: In order to rotate secondary monitors separately, Windows and your display drivers must be configured to recognize each desktop separately. If you are running in Cloned mode where both monitors show the exact same desktop image, both screens will rotate. If you are running in Spanned mode where Windows sees both monitors as one big monitor, then both screens will rotate. You must be configured to run in Extended mode. Consult your display adapter's instructions for steps to configure dual desktop displays.
TopHow to customize Pivot.
For Windows 98, ME, 2000, XP and Vista 32 Bit:
- Right Click on the desktop where there are no icons and choose Properties from the resulting menu to bring up the Display Properties. Click on the Settings Tab, then on the Advanced button, on the Pivot Software tab.
For Windows XP and Vista 64 bit:
- Click on the Pivot icon in the Task Tray next to the clock and choose Options.
- Here you will find all the functions that can be customized in Pivot.
For more details, see the Pivot help files which can be located by selecting the Help menu from the Pivot Task Tray icon.
How to assign Hot Keys for Pivot rotation.
By default, Pivot uses the following Hot Keys:
- Ctrl+Shift+R = rotate screen clockwise.
- Ctrl+Shift+0 = rotate to landscape.
- Ctrl+Shift+9 = rotate to 90 degrees.
- Ctrl+Shift+8 = rotate to 180 degrees.
- Ctrl+Shift+7 = rotate to 270 degrees.
These can be reassigned to anything you want them to be by doing the following:
- Right Click on the desktop where there are no icons and choose Properties from the resulting menu to bring up the Display Properties.
- Click on the Settings Tab, then on the Advanced button, on the Pivot Software tab, and finally on the Hot Key sub tab.
For Windows XP 64 Bit and Vista 64 Bit:
- Click on Options in the Task Tray menu to bring up the Pivot Options screen.
- Pivot Software - Options Tab
- Options window showing the default settings.
Any of the hot-key combinations can be changed by the user. Simply highlight the dialog box and hold down the key combination you want to assign to the corresponding rotation. The key combination will appear within the dialog box. Select apply to save the settings.
TopHow to request replacement Pivot software.
We can provide you only with the current version of Pivot.
Please provide us with proof of purchase of your original purchase of Pivot or qualifying monitor. A scan or faxed copy of your original invoice showing the purchase date will qualify you for upgrade to the current version. We can only provide the link to download the most current version of the software.
Please note that all upgrades are provided free of charge for the first year. After 12 months, you qualify for the $19.95 upgrade rate. Beyond 24 months you are qualified for the $29.95 upgrade rate.
Please go to the Customer Service page and fill out the Technical Support Request Form.
If you wish to fax us the proof of purchase, please mark it attention Technical Support and fax it to 925-227-2705.
TopUsing the Pivot command line feature to rotate monitors from scripts or batch files.
Pivot Pro comes with a utility that allows you to rotate the screen from the MSDOS command line. This gives the user the option to use batch files, including AUTOEXEC.BAT to rotate the screen.
WPFLIP option switches are as follows.
- wpflip -0 (Will rotate the screen to Landscape)
- wpflip -90 (Will rotate the screen to Portrait)
- wpflip -180 (Will rotate the screen to 180)
- wpflip -270 (Will rotate the screen to 270)
Additionally you can control multiple monitors by using the -D option.
wpflip -D\\.\DISPLAY1 -90 (Will rotate monitor #1 to the Portrait position)
To rotate monitor 2 (or any additional monitor connected to the system) change the variable DISPLAYx to match the number of the display you wish to rotate. For example DISPLAY2 would rotate the secondary monitor connected to the system.
TopProblems during the installation or uninstallation of Pivot software.
Pivot, like many other programs, uses InstallSheild software for installation on to the system. Pivot installation errors are usually due to the InstallShield installer. Please try the following to resolve any InstallShield errors.
- Open the folder on your PC located at C:\Program Files\Common Files.
- Locate a folder called Installshield.
- Right click on the folder and click the option "Rename".
- Rename the folder to something like "Installshield_OLD".
- Close the folder and try to re-run the Pivot installer. The InstallShield folder will automatically be recreated.
If you have any problems uninstalling other applications that use InstallShield, simply restore the renamed folder.
If you do not find your Pivot issue, click on the Contact Support link and fill out a Support Request form. We typically answer most questions the same day, however plese allow 48 hours before resubmitting your request.